- YOU MUST BE AT LEAST 21 YEARS OF AGE TO APPLY FOR ALL POSITIONS.
- YOU MUST HOLD A VALID PASSPORT
- YOU MUST BE ABLE TO COMMIT TO AT LEAST A SIX MONTH CONTRACT
- YOU MUST BE FLUENT IN THE ENGLISH LANGUAGE, ANY ADDITIONAL LANGUAGE IS AN ASSET
- 1) Cruise Staff:
Cruise staff are in charge of animating various events and activities for the adult passengers. These activities may include bingo, line dancing, karaoke, game shows like "The Newly Wed Game" and "The Dating Game" etc. Cruise Staff will also have embarkation/debarkation duties. You are there to answer any questions or deal with any situations that may arise. As a cruise staff you will be the "ultimate host/ess" in providing a safe fun-filled vacation for your passengers.
Qualifications: You must have excellent public relations skills and experience. Animation/hosting/emcee experience is an asset. Some cruise lines require previous shipboard experience as Cruise Staff. Languages are a plus.
- 2) Youth Staff:
As a youth counselor you will be animating various activities for children between 2-17. You will be providing supervision, and ensuring the safety and security of the children at all times whilst on duty. Such activities may include arts and crafts, scavenger hunts, story time, sports and various contests.
Qualifications: Recent and extensive experience with children in a group setting is a must. E.C.E.D. although preferred is not essential. School, daycare and camp background is beneficial.
- 3) Ass't Purser /Purser / Concierge / Receptionist:
These are all front line positions. You are the "information center" of the whole ship. You will be dealing with check in/out, passenger questions, complaints and inquires. You will also be doing foreign exchange, banking services, opening and closing of shipboard accounts and providing safety deposit boxes for the guests. Once promoted up to Purser, you may be in charge of passenger manifests, and immigration procedures, among other responsibilities.
Qualifications: These positions require a background in the hotel industry. Large chain hotels, with high guest volume are preferred. Banking experience is also an asset. Extensive customer service / hospitality desk exp. needed.
- 4) Retail Sales Associates/Merchandise Host/ess:
Strong retail background is essential. At least 2 years experience in the sale of jewelry, watches or beauty preferred. Must possess excellent customer service.
Qualifications: Strong retail background is essential. Experience in duty free, fragrance, jewelry, clothing preferred. Must possess excellent customer service.
- 5) Disc Jockey:
As the title states, you will be playing in the adult disco. Various types of music. There are usually theme nights, i.e. Country Western, 50's & 60's. You may also need to do cruise staff duties during the daytime hours.
Qualifications: At least two years experience as a disc jockey. Must have good knowledge of top 40's music. You will need to bring your own library of music that must have something for everyone!!!!
- 6) Barwaiters:
You will have various lounges that you will be responsible to provide bar service to your passengers. You may also have bar service in the theaters as well.
Qualifications: You must have at least 2 years experience as a bar server. You should have good knowledge of global cocktails. Excellent customer service is essential.
- 7) Ass't Bartenders & Bartenders:
Provide superior bar service to guests. You will be dealing with people from many different cultures, so additional languages are definitely an asset. Depending on your level of experience, you may start as an Ass't bartender and work your way up!
Qualifications: Minimum 4 years of bartending experience. Must have excellent product knowledge. Flair bartending is a plus. Basic school education essential and additional training in the hospitality field is beneficial.
- 8) Ass't Servers / Servers:
You will be the passenger's favorite crewmember! Servers on cruise ships have a few common characteristics, outgoing, friendly, charming, witty and have excellent customer service. You will spend breakfast lunch and dinner with the same table of guests for the whole cruise. You have time to form a bond and make their cruise a memorable one! Some ships have up to four dining rooms. There is always five star service in the dining room. There are also various theme nights where you may be required to participate in parades, singing songs, with Flaming Alaska on your head! You will start in the position of ass't server to allow time to train and learn about shipboard dining room procedures. You may be promoted to server by your second contract if your manager feels that you've demonstrated the ambition and the hard work to do so.
Qualifications: You must have at least one full year of experience in serving guests in a fine dining atmosphere. (Sorry, McDonald's doesn't count!) Languages are an asset. You should have the ability to organize and coordinate the service for 15-18 guests in the Dining Room.
- 9) Entertainment Technicians:
Various technical positions are available onboard to operate, service and maintain all lighting, sound, staging, costume, special effects and video/ broadcast requirements for all entertainment venues ship wide. These include main theaters, show lounges, outdoor deck stages, broadcast facilities and any other venue which requires technical support.
Qualifications: Minimum trade school or equivalent diploma. Minimum 2 years post graduate experience in related tech field. Ability to work with international team using state of the art equipment
- 10) Ship Photographers / Videographers / Retail:
This dynamic team provides complete shipboard photography services which include guest photography, portraiture, videography, guest film processing and onboard retail sales of photography equipment and accessories.
Qualifications: Formal training in Photography / Videography / Retail or professional experience is preferable, but not essential. Must be sociable and enjoy working with people.
- 11) Shipboard Corporate Trainer:
Corporate trainers deliver a wide range of training programs to the shipboard employee's; new employee induction training, guest service and hospitality, safety and regulatory training as well as the company's shipboard management training. In addition, the trainer's operate the Crew Training Centers that offer Shipboard employees a wide range of education software, CBT programs, English language programs and other professional development resources.
Qualifications: We are looking for professionals who are guest service oriented, friendly, reliable, flexible and self motivated. As well as possessing fluency in English and able to interact with Senior Management on board as well as all other employees. Experience in conducting entry level management training, hospitality or guest service training in a resort or hotel will also be advantageous.
- 12) Hairstylists, Massage Therapists, Beauty Therapists, Fitness Instructors, Nail Technicians, Spa Receptionists:
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About Us
CAST-A-WAY has been recruiting spa staff for Steiner in Canada since 1999 and holds interviews across Canada for only the best spa professionals.
Steiner is the largest spa operator in the world, although we started with a single hair salon in Conduit Street, London in 1934. By 1967, Steiner had opened more salons around the country and also gained the contract on the prestigious Queen Elizabeth II. In 1968 and 1992 respectively Steiner received Royal Warrants from the current Queen Mother, as Cosmeticians and also from Her Majesty, Queen Elizabeth II, as “Hairdressers.” Over the years Steiner gained more contracts to operate and sometimes to design spas on board cruise ships. The nature of the beauty industry has rapidly changed, and Steiner, in keeping with the times has incorporated many of the latest Thalassotherapy, Hydrotherapy and Thermal treatments in the newer spas. In 1994 Steiner purchased Coiffeur Transocean Ltd, another leading Beauty concession on board cruise ships, doubling the Steiner spas on board over ninety cruise ships. In 1996 Steiner had a successful initial public offering, giving the company the possibilities to expand. Today, Steiner Transocean LTD operates nearly all the spas on board cruise ships.
About you…
What do you need to work in a spa on board a cruise ship? Unwritten qualifications: Career minded, service oriented, lots of team spirit, a sense of adventure, a love of people and energy.
Hairdressers need to complete a three year hairdressing apprenticeship or have completed hairdressing training at a full time college. It is necessary that all hairdressers are fully qualified in both ladies and men's hairdressing. Successful applicants will do a trade test. It is important that hairdressers can cope with both a busy column and a demanding clientele.
Beauty Therapists must have one of the following qualifications: CIDESCO, CIBTAC, IHBC, BTEC, CITY AND GUILDS, NVQ'S, ITEC or IA. If you are applying outside Europe then an International equivalent will be accepted. Please note that a qualification in both FACIAL and BODY ELECTRICS along with FACIAL and BODY MASSAGE is essential.
Massage therapists must be qualified in Swedish Massage with at least 400 hours of certified training. Any additional qualifications like aromatherapy, Shiatsu, Reflexology, Reiki or Sports Massage Therapy are a great advantage.
Nail Technicians must have completed a Nail Technician Training Course in gel, fibre glass and acrylic nail systems. However, most of our clients request acrylic nails, so experience in this system is most important. Additionally, all nail technicians must be qualified in both manicures and pedicures.
If you are unsure about your qualifications please contact CAST-A-WAY, we should be able to let you know if they are sufficient for a position with Steiner.
Are there any career prospects with Steiner?
The potential to grow with Steiner is available for dedicated staff members. Our spa managers have all been promoted from within and have all started as either hairstylists, beauty therapists, fitness instructors or nail technicians. Often staff want to know how long it takes to become a manger, but we do not have a set time frame. When a staff member is thought to be ready for the challenge by his or her manager, (along with the staff member's own request to do management) we ensure that the staff member enrolls in our Management Training Course before returning to sea on the next contract. If the staff member is successful he or she may manage a small spa immediately if there are positions available. Some staff are ready for management after one eight month contract and some staff are never ready. We have different levels of managers. First time managers are inevitably offered smaller spa teams to manage. After a couple of contracts, our most ambitious mangers aim to manage superliners, which often have teams of twenty to twenty five staff members. As a company we realize that 'ambition' does not necessarily mean excelling into management position. Some staff want to see the world and explore different countries. Inevitably, they aim for cruises that sail around the world or opt for regular cruising in far away ports like Japan or Australia. Advancement within the company could find you as part of the team on a brand new ship in a fifteen thousand square foot spa that offers state of the art facilities and treatments. Many staff find the lifestyle so diverse and interesting that they remain at sea for many years.
Are there any opportunities for me after working on board in Steiner Spas?
Steiner Leisure Ltd. Is the parent company of Steiner Transocean Ltd (the maritime division) and also owns Elemis Ltd. And Steiner Spa Resorts. Elemis Ltd. distributes its products to two hundred health farms and health spas in Britain and the Orient and often place staff when they want to work on land. Elemis is a leading aromatherapy product manufacturer in the United Kingdom and employs many beauty therapists to help train spas stocking Elemis on product knowledge and Elemis treatments. After completing at least one contract with Steiner at sea, beauty therapists can apply. Steiner Spa Resorts operates the Spa at Atlantis, a newly opened spa in Paradise Island, the Bahamas. All staff employed that are not Bahamian have previous ship board experience with Steiner. Steiner Transocean Ltd. also has limited positions for land based Operations Managers who oversee the operations on specific cruise lines. By working at sea with Steiner you gain something extremely valuable. It is the experience of working in five star environment. Steiner training standards are extremely high and our standards surpass that of most health spas and health farms on land. You will also have acquired the skill of retailing, public speaking, promoting yourself and leading demonstrations as well as managing a fully booked column. Some staff have left sea and opened their own business with the skills they acquired from Steiner. Others have been immediately employed by exclusive health farms and health spas in the United Kingdom. After working with Steiner you may find you just have too many choices.
How long is a contract?
Contracts are eight months for all staff. Your flight from the United Kingdom to your ship, and returning home from your ship after you have fulfilled your contract, is paid by Steiner. Steiner offers a limited medical insurance during your term of employment and a limited insurance for personal effects. Details of coverage will be given to you with your contract.
What is my earning potential?
All of your earnings will come from commission. On most ships, tips are received at discretion of the passenger, although on some ships a 10-15% gratuity is added to the cost of the service. The type of ship you work on dictates your earning potential. If you are on a world cruise that stops in an exotic port everyday, your earning potential is minimized. If you are doing regular cruising where you have three or four sea days per cruise, your potential is maximized. Therefore, most staff work on board ships doing regular cruising or transatlantic crossings before requesting a world cruise. Food and living accommodation is paid for by Steiner, therefore all money earned can be saved. All wages are paid in U.S. dollars. There may be tax relief on your earnings. You can check with your accountant regarding overseas earnings.
Where do the ships go? All over the planet!
Many ships offer regular cruising from North America to the most exotic islands in the Caribbean. Juan, St. Thomas and St. Martens. Some ships also visit exclusive private islands. During the summer months many ships sail across the Atlantic and cruise Scandinavian countries like Denmark and Finland. Others venture to Eastern Europe countries, like Russia and Poland. Middle Eastern and Mediterranean countries are cruise ship havens in the summer. Israel, Egypt, Turkish and Greek Islands all have popular ports of call. The busiest region in the summer is Alaska, the scenery of which is breathtaking. Every year in December, approximately twelve cruise ships start their world cruises. It takes four months to complete the world cruise where different ports on each of the seven seas are visited. Sometimes ships will stay in popular ports like Bombay, Thailand or Australia for three or four days. Often one world cruise just isn't enough. Many of our staff members do four or five world cruises during the course of their employment at sea.
Do I get time off to see the Islands?
On a seven-day cruise all staff will have the equivalent of at least one and a half days off. Some of the smaller ships offer more time off and all ships the managers give incentives for staff to earn extra time. On world cruises all staff have either a day or half a day off in every port. What ever ship you go on, there is always the opportunity to see the ports of call and enjoy different cultures. There is never time off when a ship is at sea, so if you are doing transatlantic crossing the time off will be limited.
Is there any training?
All successful applicants are required to go through the “Steiner Training Academy.” During your time in the training academy you will learn about the treatments and product ranges offered on board, ship life, retail skills, promotional skills and basically everything that is expected of you during your contract with Steiner. Training is free as long as you fulfill your contract. We qualify all Beauty Therapists in well-respected treatments, like lonithermine, Elemis Aromatherapy and Aromaspa and the La Therapie Facial. All staff be they beauty therapists, hairdressers, nail technicians or fitness instructors must familiarize themselves will all Steiner products and services. Steiner managers and potential managers must participate in the Steiner Management Training Program. Expenses for food and basic accommodations are paid by Steiner during your training period. Staff attend the academy from one to twelve weeks and then continue with training on board.
Can I choose my first ship?
There are things that determine your first ship: how quickly you progress with training, your experience with clients and positions available on board. The training staff will assess your skills and place you accordingly. Likewise, you will probably not be place on the same ship as a friend. When you join Steiner you must be prepared to be placed by placement professionals.
How old are the staff who work in the spa and salon?
The ages do vary but the average age is twenty-five years and older staff who are up to fifty years old. More important than someone's age is each staff member's ability to work extremely closely with other people and the ability to be flexible. We look for staff members who are young at heart. However it is important to mention that the lifestyle is extremely demanding. Certain jobs (like days when stock arrives) require physical strength, whereas the fast paced lifestyle can be stressful. Therefore it is a requirement to be both physically and emotional healthy without any ties at home. All staff must have a medical before joining a cruise ship.
What is the best time of year to join Steiner?
Obviously, whenever you join you will benefit from working at sea. However, consider the following. Peak travel times are always either "in season" or holiday times. Therefore, it is more financially rewarding to be on board a cruise ship during Christmas and New Year than just after the New Year. Summertime attracts thousands of travelers to Alaska, Bermuda and the Mediterranean, so once again it is financially better to join a cruise ship in Summer during June-the beginning of Summer, then to wait until the end of the season.
Steiner operates over 120 spas and salons on the following cruise lines:
Carnival Cruise Lines, Celebrity Cruises, Crystal Cruises, Cunard Cruise Lines, Disney Cruises, Fred Olsen Cruise Line, Holland America Line, Louis Cruise Line, Mediterranean Shipping Co., Norwegian Cruise Line, Orient Cruises, P&O Cruises, Poetta Shipping, Princess Cruises, R Cruises, Radisson Cruises, Royal Caribbean International, Saga Tours, Seabourn Cruises, Silversea, Unicom Cruise Line and Windstar Cruises.
- 13) Jewellers and Luxury Salon Specialists:
The SESP Luxury Salon Specialist will promote and model our high quality retailing standards, continuously driving maximum sales results and superior quality customer service.
Primary Responsibilities:
Sales
- Achieve/exceed sales goals through effective marketing & promotion of merchandise through effective Product Seminars, Unveilings, Distribution of Marketing Materials, and Customer Networking.
- Collaborate with the Sales Manager in all aspects to Schedules, Promotional Plans, and overall results.
- Provide feedback and results regarding top and slow sellers to the Special Events Dept through sales and product interest analysis.
- Overcome high-ticket sales objections, ensuring gross margin requirements are maintained.
- Take initiative to learn all that is possible about products, brands, and selling techniques.
Service
- Ensure the highest level of customer service is offered to all guests.
- Conduct onboard enrichment seminars for guests.
- Manage customer comments and feedback, according to established procedures in a professional manner.
- Handle all aspects of trunk shows featuring an artist or personality sailing. Includes pre-marketing the event; coordinating activities and appearances while featured guests are on board; and maximizing their participation, ensuring the highest revenue possible.
- Professionally interact with VIP guests, promote collections, and initiate invitations to the suites.
- Facilitate Inter-departmental Promotions with the Dining Room, onboard Officers, the Art Auction, and any other creative avenues to promote the Salon, as required.
Merchandise & Display
- Ensure merchandise collections are received, available for sale and properly displayed according to Starboard's visual merchandising directives.
- Maintain and control inventory according to established Starboard procedures including timely reporting of damaged merchandise, inadequate/excess inventory levels, receiving memos, and proper documentation for off-loading product.
- Ensure that merchandise collections are properly SKU'd and initiate any corrective actions necessary.
- Rotate merchandise windows daily and ensure back stock collections are rotated in. Photo images of merchandise windows to be forwarded to SESP and vendors on a regular basis.
- Vendor Promotions to be completed each cruise. Highlight a vendor's collection by re-merchandising their entire assortment in the most visible windows.
Loss Prevention
- Be fully aware of proper reporting procedures by communicating sources of potential loss to management.
- Run a perpetual inventory on all products.
- Process and follow-through on all receiving memos on a timely basis to ensure inventory control policies are abided.
- Monitor and properly utilize in-shop security systems
Safety
Must be kept informed and complying with all safety, security, and environmental polices as outlined by Starboard and cruise line partner.
Key Compentencies:
- Drive for Results
- Interpersonal Savvy
- Total Quality Management
- Customer Focus
- Composure
- Approachability
Job Skills Required:
- Ability to demonstrate exceptional interpersonal skills including the ability to conduct product seminars and events for the guests.
- Maintaining a high degree of professionalism at all times.
- Ability to communicate effectively both orally and in writing.
- Ability to restructure plans and react to changing business needs, as required.
- Ability to work with high ticket items, have knowledge in all fine jewelry and watch aspects, and to be able to close sales and create add on sales.
- Ability to continuously lift up to 55 lbs. to properly maintain appropriate inventory levels and Salon merchandise standards.
- Ability to physically participate and effectively contribute in cruise line's boat safety and emergency life-saving drills.
- Professional business attire required.
Required Experience:
- 3-5 Years of Fine Jewelry experience highly preferred.
- Successful track record selling high ticket jewelry.
- Strong PC Skills using Microsoft applications such as Word and Excel.
- Basic knowledge of email forms of communication.
- Proficient English language speaking skills.
- 14) Port Shopping Guide:
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Job Description:
The Port Shopping Guide presents live Shopping Talks and Product Seminars that entertain and educate cruise ship guests to get the most value ashore for their shopping dollar. Most of the products promoted are luxury goods: gemstones, fine jewelry, Swiss watches, crystal, electronics etc. During the port calls, the Port Shopping Guide meets with representatives from the contracted stores to monitor the effectiveness of their promotion and discuss strategies for future promotions.
Live Shopping Presentation
- Before an audience of hundreds of people
- Approx 45mins in length
- Approx 45mins in length Usually 2 to 3 per week
- The style is both persuasive and informative
Seminars
- Focused on specific product groups i.e.: Gemstones, watches
- Given to smaller groups 50-100 people
- Usually 1 to 3 per week
Desk Hours
- Answer passenger questions about the ports, including shopping information
- Usually 1 hour per day
Gangway
- Answer passenger questions about the ports, including shopping information
- Usually 1 to 2 hours per port day.
Socializing
- Appearing at key events around the ship to promote the Shopping Program at a one-on-one level
Meetings Ashore
- Purposes: build and maintain a productive relationship between the PSG and the client
- Discuss sales results and collaborate on future promotions.
- Number of stores in each port varies from as few as one to as many as thirty
- During this time, the PSG often provides advice to the cruise ship guests as they make their purchases in the stores
Critical Skills:
- Ability to operate a computer and presentation software. Efficient and practical knowledge of e-mail, internet usage, Excel, Power Point and Word highly required.
- Assertive and effective communication skills. Must be able to communicate and present primarily in English. Must be able to enunciate and project clearly in order to maintain and capture the attention of guests at the live talks and during one-on-one presentations.
- Sales and marketing orientation. Ability to promote and market luxury goods.
- Prior experience working onboard a cruise ship preferred but not required.
- Good appearance and presence.
Critical traits:
- Self motivated
- Entrepreneurial
- High energy and multitasking ability
- Ability to promote and sell.
Application Requirements:
- A detailed and updated resume
- A taped audition (on DVD or internet upload) presenting a sample script, (provided on request).
- A recent photo (5x7) which could be electronically submitted.
- A release or certification of completion of contract if working within cruise industry.
- Good references.